The cloud service is down since 1:34 am (China time).

The app and the browser dashboard have not refreshed data since and the app is not showing any history (month, day etc). All blank.

Only local data is working by typing in the device ip.

Perhaps you need to reboot or something.

Same experience, please solve.

Still down

Cloud Still down - Portugal - 23:52 Local Time (Portugal - GMT).

Any news?

So sorry for this 

https://w.media/data-center-fire-strikes-alibaba-cloud-in-singapore/

The data center we used in Singapore caught fire and the database (user registered before 2023) was affected
we are trying our best to resolve this issue.

Sorry to hear that, hope everyone is safe.

Its working since a few hours, some things are beyond our control, appreciate the update.

laoliu

So sorry for this https://w.media/data-center-fire-strikes-alibaba-cloud-in-singapore/The data center we used in Singapore caught fire and the database (user registered before 2023) was affected we are trying our best to resolve this issue.

Thanks for your understanding .

we will update the real progress here 

Explanation of Service Impact on Some IAMMETER-Cloud Users (Real-Time Updates Ongoing)

The latest information is 

"We have urgently created a new database. Now, all affected customers can see real-time data updates on IAMMETER-cloud, but historical data is temporarily unavailable. The restoration of historical data will depend on the recovery of the Aliyun data center issue. Thank you for your understanding, and we sincerely apologize for the inconvenience caused."